REFUND & RETURN POLICY

At Kota Vastra, we carefully dispatch the exact product selected by customers. Therefore, returns are generally not accepted.

No Return Policy

We do not accept returns or exchanges once an order has been delivered successfully.

Please review product details, images, sizes, quantity, and order information carefully before placing your order.

Exceptions (Eligible Cases)

Replacement or support may be provided only if:

• Wrong product was delivered

• Product arrived damaged during transit

• Product received has a manufacturing defect

Reporting an Issue

If your order qualifies under the exceptions above:

1. Contact us within 48 hours of delivery

2. Share:

   • Order Number

   • Clear photos/video of the issue

3. Our team will review and provide resolution.

Contact Details:
Email: kotadressess@gmail.com
Phone: +91 9351609630

Refund Policy

Refunds (if approved) will be processed to the original payment method within 5–10 business days.

Cancellation Policy

Orders may only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.